Job Description
Job Title: Office Assistant
Location: On-site - Carbondale, Colorado
Employment Type: Full-Time (Salary)
Salary Range: $45,000 - $60,000 annually
Overview
Mitchell and Company (MaC) is a Colorado-based IT consulting firm with offices in Edwards and Carbondale. Since 1996, we've provided technology planning, design, procurement, deployment, maintenance, and support to private and public sector clients throughout our mountain communities.
We are not a typical managed service provider. Rather than offering faceless remote support, we focus on building strong, personal client relationships grounded in trust, communication, and tailored solutions. Our lean, high-touch approach depends on bright, independent team members who value responsibility, teamwork, and balance. Nearly three decades in, we continue to grow our culture of customer service while maintaining a healthy commitment to family, fun, and the communities where we live and work.
We are seeking a highly organized Office Assistant to join our Carbondale office. This role is central to client communication, service coordination, and day-to-day office operations. The ideal candidate is calm under pressure, detail-oriented, and comfortable managing a fast-paced service environment with frequent calls, emails, and scheduling adjustments.
Key Responsibilities
Client Communication & Support
- Maintain a high level of customer satisfaction through clear, courteous, and professional communication
- Answer incoming phone calls and assist clients with service requests
- Provide customer service to walk-in and depot clients
- Communicate appointment details, updates, and schedule changes to clients and internal staff
Service Coordination
- Create, update, and manage service tickets
- Schedule and dispatch technicians based on priority, availability, and service level agreements (SLAs)
- Coordinate deliveries between clients and consultants
Operations & Office Support
- Prepare hardware and service quotes
- Track and manage inventory levels
- Order equipment and office supplies
- Handle shipping and receiving of products
- Support general office management and administrative functions
This position is on-site at our Carbondale office during normal business hours.
Required Skills & Qualifications
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Comfortable answering phones and interacting with clients throughout the day
- Ability to multitask and prioritize in a fast-paced environment
- High attention to detail and accuracy
- Proficiency with computers, email, and standard office software
- Basic understanding of IT services or a willingness to learn
- Willingness to learn new systems, processes, and technologies
Preferred Qualifications
- Previous experience in dispatching, scheduling, or service coordination
- Experience working in an IT services company or managed service provider (MSP) environment
- Customer service or call-handling experience
- Prior Office Assistant or Office Manager experience
- Strong computer and typing skills
What We Offer
- Competitive pay based on experience
- Training on systems and procedures
- Supportive, team-oriented work environment
- Opportunities for professional growth within the company
- Health, Dental, and Vision insurance
- HSA options
- Ski pass benefit
- Retirement program
- Paid Time Off
Job Tags
Full time, Work at office, Remote work