Job Description

Our client is seeking a Salesforce Business Analyst to support commercial business processes and enterprise applications across Sales, Revenue Growth Management (RGM), Finance, and IT. This role will serve as a key liaison between business stakeholders and technology teams, supporting Salesforce and integrated enterprise systems while driving process improvements and operational excellence.

Key Responsibilities

• Support Salesforce administration, user support, reporting, and system enhancements.
• Partner with Sales, RGM, Finance, and IT teams to gather requirements and improve business processes.
• Support integrated enterprise applications, including Salesforce, SAP, data warehouses, and reporting platforms.
• Analyze and troubleshoot data flows between systems to ensure data accuracy and process effectiveness.
• Develop and support reporting solutions, including Power BI dashboards and analytics.
• Ensure compliance with SOX controls and application governance standards.
• Participate in application implementations, testing, upgrades, and enhancement projects.
• Identify opportunities for automation and AI-driven process improvements.

Qualifications

• 3+ years of Business Analyst, Finance Analyst, or related experience supporting enterprise applications.
• Hands-on Salesforce administration, support, or business systems experience.
• Experience supporting commercial business functions within Sales, Finance, or RGM environments.
• Knowledge of enterprise application integrations, ERP systems (SAP preferred), and reporting platforms.
• Experience with Power BI; SQL experience is a plus.
• Comfortable supporting applications hosted on Windows servers; MobileFrame experience is a plus.
• Understanding of SOX controls and regulated enterprise environments.
• Strong communication skills with the ability to work cross-functionally across business and IT teams.
• Project management, AI, and automation experience are highly desirable.

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